For non-custom-made products, we are able to cancel your order provided that the item has not yet been dispatched for delivery.

For custom-made products, orders cannot be altered or cancelled.

We are pleased to offer bespoke custom orders tailored to your individual preferences. Simply share your ideas and requirements with us at hello@labhana.com, and we will work closely with you to bring your vision to life.

Upon receipt, we will contact you within 24 hours to discuss your requirements in detail and provide further information on the customisation process.

Non-custom orders are typically processed within 1–3 business days, with delivery times varying depending on your location and shipping methods.

For custom orders, please refer to the specific listing.

For full details on processing times, delivery estimates, and shipping terms, please refer to our Shipping Policy page.

Yes, we offer international shipping to selected destinations. International delivery times and availability vary by location. Please note that we do not ship to countries or regions subject to UK or international trade sanctions. Full details can be found on our Shipping Policy page.

We offer a 30-day return policy for eligible items, provided they are returned in their original condition and packaging. Return shipping costs are the buyer’s responsibility.

Custom order items are not returnable.

For full terms, eligibility, and the refund process, please see our Refund Policy page.